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Business Communication


This comprehensive course equips students with the essential skills and knowledge needed to excel in business communication. Participants will explore various communication strategies, techniques, and tools tailored specifically for the training environment.



  1. Understand the fundamentals of effective business communication.

  2. Learn strategies for engaging and interactive communication.

  3. Explore different communication styles and adapt them to various audiences.

  4. Develop skills in delivering clear and concise messages.

  5. Enhance active listening and feedback techniques.

  6. Address common communication challenges and conflicts in the training environment.



  1. Introduction to Business Communication.

  2. Understanding Communication Styles and Preferences.

  3. Active Listening and Empathetic Communication

  4. Delivering Clear and Engaging Messages

  5. Facilitating Effective Discussions and Group Dynamics

  6. Handling Difficult Conversations and Conflict Resolution

  7. Business Communication in English: Importance of Correct Terminology Usage

  8. Written Business Communication:

    1. Types of Emails and Writing Techniques

    2. Crafting Persuasive Proposals and Marketing Materials

  9. Intercultural/Cross-Cultural Business Communication:

    1. Recognizing Cultural Differences in Communication Styles

    2. Understanding Etiquette and Nonverbal Cues in a Global Business Environment

    3. Managing Culture Shock in the Business Context

  10. Verbal Communication:

    1. Techniques for Delivering Effective Presentations

    2. Presentation Skills and Language (English)

  11. Business Etiquette:

    1. Importance and Application in English Business Settings

  12. Communication Climate in Training Environments



By the end of this course, participants will be able to:

  • Confidently employ various communication techniques.

  • Adapt communication strategies.

  • Effectively manage communication challenges and conflicts.

Files for review:

About the course:

Useful files:


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